Frequently Asked Questions

Delivery timeframes depend on your location and the shipping method selected:

• Standard Shipping: 3-5 business days within India
• International Shipping: 7-14 business days (subject to customs clearance)

Estimated delivery times by region within India:

• Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata): 2-3 business days
• Tier 2 Cities: 3-4 business days
• Remote Areas: 5-7 business days

Please note that these are estimated delivery times and may vary based on factors such as location, weather conditions, local events, and holidays. During peak seasons (like Diwali or New Year), delivery times may be slightly longer.

Yes, we offer free standard shipping on all orders within India, regardless of the order value. This is part of our commitment to making Ayurvedic wellness accessible to everyone.

Our shipping options and costs:

• Standard Shipping: FREE for all domestic orders
• International Shipping: Calculated at checkout based on destination country, package weight, and dimensions

For international customers, we offer competitive shipping rates and occasionally run free international shipping promotions for orders above a certain value.

Please contact: support@mokshveda.in or call +91 8397012111 for more details

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package in several ways:

1. Via Email Link: Click the tracking link in your shipping confirmation email
2. On Our Website: Log in to your account and go to "Order History"
3. Carrier Website: Visit the shipping carrier's website and enter your tracking number

Your tracking information will show:

• Current status and location of your package
• Estimated delivery date
• Delivery attempts (if applicable)
• Proof of delivery once completed

If you haven't received a tracking number within 48 hours of receiving your order confirmation (excluding weekends and holidays), or if you're having trouble tracking your package, please contact our customer service team at support@mokshveda.in.

While we strive to deliver all orders within the estimated timeframes, occasional delays may occur due to factors beyond our control, such as:

• Extreme weather conditions
• Transportation disruptions
• High volume periods (holidays, sales events)
• Customs delays (for international shipments)
• Incorrect or incomplete address information

If your tracking information hasn't updated for more than 48 hours or your delivery date has passed without receiving your order:

1. Check your tracking information to see if there are any delivery attempt notices or exceptions
2. Contact our customer service team at support@mokshveda.in or call +91 8397012111
3. Provide your order number and tracking information
4. We'll investigate with the shipping carrier and provide you with an update

For significantly delayed orders, we may offer compensation in the form of store credit or expedited shipping on your next order.

At Mokshveda, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return policy includes:

Please refer to our Shipping & Returns page for complete details and exceptions.

Our return process is designed to be simple and hassle-free:

1. Initiate the Return: Contact our customer service team at support@mokshveda.in or call +91 8397012111 within 7 days of receiving your order
2. Provide Information: Include your order number, the items you wish to return, and your reason for return
3. Receive Authorization: Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions
4. Package Your Return: Securely pack the item(s) in their original packaging or equivalent protective packaging
5. Include Documentation: Place the RAN and a copy of your invoice in the return package
6. Track Your Refund: Once we receive and inspect your return, we'll process your refund and notify you by email

For your protection, we recommend using a trackable shipping method when returning items. Keep your tracking information until your refund is processed.

Mokshveda covers all return shipping costs only if it fits under our return policy.

Our refund process follows these steps and timeline:

1. Return Receipt: We receive your returned item(s) at our warehouse
2. Quality Inspection: Our team inspects the returned item(s) to ensure they meet our return policy requirements (1-2 business days)
3. Refund Processing: Once approved, we process your refund (1-2 business days)
4. Refund Notification: You'll receive an email confirmation when your refund is processed
5. Financial Institution Processing: Your bank or payment provider processes the refund to your account

Total refund timeframes by payment method:

• Credit/Debit Cards: 5-10 business days (depends on your bank's processing time)
• UPI/Net Banking: 3-5 business days
• Cash on Delivery: 7-10 business days (refunded via bank transfer)

Please note that shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

We take quality control very seriously and thoroughly inspect all products before shipping. However, if you receive a damaged or incorrect product:

1. Document the Issue: Take clear photos of:
   • The damaged outer packaging (if applicable)
   • The damaged or incorrect product
   • Any batch numbers, expiration dates, or product identifiers
2. Contact Us Promptly: Notify us within 48 hours of delivery via:
   • Email: support@mokshveda.in (include your order number in the subject line)
   • Phone: +91 8397012111
   • WhatsApp: +91 8397012111
3. Provide Details: Include your order number, description of the issue, and the photos you took

For verified issues, we offer these solutions:

• Replacement: We'll send a replacement product at no additional cost
• Refund: If you prefer, we'll issue a full refund including any shipping charges

You won't need to return the damaged item in most cases, though we may request it for quality control purposes (with shipping covered by us).

Yes, we offer exchanges for items that meet our return eligibility criteria. To request an exchange:

1. Follow the standard return process and specify that you want an exchange
2. Indicate the product you would like instead
3. Our customer service team will confirm availability of your requested item
4. Return your original purchase following the return instructions provided
5. Once we receive and inspect your return, we'll ship your exchange item

If the new item has a different price:

• More Expensive: We'll contact you to arrange payment for the difference
• Less Expensive: We'll refund the difference to your original payment method

For faster service, you may also place a new order for the desired item and return the original purchase for a refund. This is often quicker than waiting for an exchange to be processed.

Exchanges are subject to product availability. If your desired exchange item is out of stock, we'll contact you to discuss alternatives or process a refund instead.

We stand behind the efficacy of our products, but we understand that individual responses to Ayurvedic supplements can vary. If you're not experiencing the expected results:

1. Give It Time: Most Ayurvedic formulations work gradually and may require 4-6 weeks of consistent use to show noticeable results
2. Check Usage: Ensure you're following the recommended dosage and administration guidelines

If after following these steps you're still not satisfied:

• For unopened products: You can return them following our standard return policy

Our goal is your wellness and satisfaction. Please contact our customer service team to discuss your specific concerns, and we'll work with you to find an appropriate solution.

Creating an account is recommended for a smoother shopping experience, now signing in with Google has become easier and much more convenient.

In case, if you don't have a Google account, you can still place order by calling +91 8397012111

Creating an account is simple and takes just a minute. You have several options:

Option 1: From the Account Page

1. Click on the "Account" icon in Header of our website
2. You can just click on "Login with Google", and you're all set
3. You don't have to create password and remember it all the time

Option 2: During Checkout

1. Add products to your cart and proceed to checkout
2. Fill in your shipping and payment information
3. Click the "Login with Google" option before completing your purchase
4. Complete your order

We take data privacy and security extremely seriously at Mokshveda. Your trust is our priority, and we implement comprehensive measures to protect your personal information:

• Secure Encryption: Our website uses SSL/TLS encryption (indicated by the padlock icon in your browser) to secure all data transmission
• PCI Compliance: Our payment processing adheres to Payment Card Industry Data Security Standards (PCI DSS)
• Limited Data Collection: We only collect information that's necessary to provide our services
• Secure Storage: Your data is stored on secure servers with restricted access
• Regular Security Audits: We conduct periodic security assessments to identify and address potential vulnerabilities
• Employee Training: Our team members receive regular training on data protection practices

How we use your information:

• To process and fulfill your orders
• To communicate with you about your orders and account
• To improve our products and services
• To personalize your shopping experience
• To send relevant marketing communications (if you've opted in)

Information sharing: We do not sell your personal information to third parties. We only share your information with trusted service providers who help us operate our business (such as payment processors and shipping carriers) and only to the extent necessary to provide these services.

For complete details about how we collect, use, and protect your information, please refer to our Privacy Policy.